Jewel Larkin

Can people trust an app with a first conversation? Not on its word, she thinks. She has used conversational apps daily since their clumsy early versions, well before reviewing them, and now reads privacy policies closely enough to trace what happens to a chat log after an account closes. She tests how clearly rules are stated and enforced, dropping services from consideration when their boundaries shift or vanish; her observations go into a dog-eared pocket notebook.